Last Updated: April 23, 2025
At Vatican GmbH, we strive to provide high-quality products and services that meet our customers' expectations. This Refund Policy outlines our procedures regarding refunds for purchases of "The Cipher of Solomon's Vault" and related products.
Satisfaction Guarantee: We offer a 30-day satisfaction guarantee for our digital products. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the purchase date.
Refund Eligibility: To be eligible for a refund, you must provide:
- Proof of purchase
- Reason for dissatisfaction
- Confirmation that you will cease using the digital product
Ineligible for Refunds: The following situations are not eligible for refunds:
- Requests made after the 30-day period
- Claims of accidental purchases without supporting evidence
- Dissatisfaction with content after consuming the entire product
- Purchases made through unauthorized resellers
Return Period: Physical products may be returned within 14 days of delivery for a full refund.
Return Conditions: To be eligible for a refund, returned items must be:
- In original, undamaged condition
- In original packaging
- Accompanied by the original receipt or proof of purchase
Return Shipping: Customers are responsible for return shipping costs unless the product was received damaged or defective. In such cases, Vatican GmbH will cover the return shipping costs.
Initiating a Refund: To request a refund, please contact our customer service team at refunds@vaticanbooks.com with your order number and reason for the refund request.
Processing Time: Refund requests are typically processed within 5-7 business days after we receive your request or returned item (if applicable).
Refund Method: Refunds will be issued using the original payment method. If this is not possible, we will work with you to find an alternative solution.
Promotional or Discounted Items: Items purchased at a discount of 50% or more are generally not eligible for refunds unless received damaged or defective.
Special Order Items: Custom or special order items are non-refundable unless received damaged or defective.
Technical Issues: If you experience technical issues accessing our digital products, our technical support team will work with you to resolve these issues before considering a refund.
If you have subscribed to any of our recurring services, you may cancel your subscription at any time through your account settings or by contacting customer service. Cancellations will take effect at the end of the current billing cycle.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy, please contact us at:
Vatican GmbH
Bahnhofstrasse 42
8001 Zurich, Switzerland
Email: refunds@vaticanbooks.com
Phone: +41 44 123 4567